This privacy policy for Mikla AI Inc. ("Mikla AI," "we," "us," or "our"), describes how and why we collect, store, use, and/or process your information when you use our vendor portal and AI agent services (collectively, "Services"). Mikla AI respects your privacy and is committed to keeping the information and data that we obtain from you secure.
Reading this privacy notice will help you understand your privacy rights and choices. If you still have any questions or concerns, please contact us at miklaai.bus@gmail.com.
What information do we collect
We collect personal information that you provide to us. We do this once you create an account on the Mikla vendor portal. We collect the following personal data:
- Account information: When you create an account with us, we collect data pertaining to you and your business, including your name, contact information, business contact information, payment information, business description, email, business knowledge base files, Google authentication, Google business profile, your specific business services, and the configurations for your AI agents.
Through the usage of our services, we also collect further personal information, such as the following:
- Log Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. This information usually includes information about your AI agents and how they performed.
- Metrics: This data is recorded and saved by the AI agent services to record lead information and metrics pertaining to the information collected by clients when they contact your Mikla AI agents, and inquire about doing business with you.
How we use Personal Data
We may use personal data for the following purposes:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To respond to user inquiries and offer support to users.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To improve and develop our Services and conduct research, for example to develop new product features.
- To prevent fraud and illegal activity. Also, to comply with legal obligations and protect the rights and safety of our users.
- To facilitate accurate searching of your provided knowledge base and business information in order to answer questions clients have about your business.
Disclosing Personal Data
We may share information in specific situations described in this section and/or with the following categories of third parties.
- Cloud Computing Services
- Data Analytics Services
- Data Storage Service Providers
- Finance & Accounting Tools
- Payment Processors
- Performance Monitoring Tools
- User Account Registration & Authentication Services
- Website Hosting Service Providers
- Google Places API
We also may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to comply with a legal obligation, or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights and property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
Data Retention Policies
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We will only retain your personal information for as long as we need to provide our services to you.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information and securely store your personal information and isolate it from any further processing until deletion is possible.
Your Privacy Rights
Depending on where you live and the laws that apply there, you may have certain rights regarding your personal data. For example, you may have the right to:
- Access your personal data and information and understand how it is processed.
- Fully delete your personal data from Mikla's records.
- Update your personal data.
- Restrict how we process your data.
- File a complaint with your local data protection authority.
- Withdraw consent to what information we can collect and process.
You can exercise these rights by emailing us at miklaai.bus@gmail.com.
Children
Our services are not directed or intended for children under the age of 18. If you are aware of a child under 18 that has provided us with personal information through our services, please email us at miklaai.bus@gmail.com. We will immediately investigate the matter and delete the personal data from our systems.
Changes to the privacy policy
We may update this privacy policy from time to time. We will publish an updated version and include the date at the top of the page.
How to contact us
Please contact our support at miklaai.bus@gmail.com if you have any questions or concerns about our privacy policy.