01 · How it works

One agent. Every channel. In your voice.

Mikla reads every inbound lead, from The Knot, your inbox, your phone, Instagram DMs, and replies in under a minute with answers that feel like you wrote them yourself.

Inputs

The Knot

WeddingWire

Cvent

Email / Gmail

Instagram

Website form

Phone call

Mikla agent

Reads, decides, replies.

Understand intent2ms

Check calendar40ms

Match pricing60ms

Draft in your voice800ms

Reply sent< 1.2s

Outcomes

Personal reply sent

In your voice, fully accurate

Tour booked on calendar

Google / Outlook / Apple

CRM updated

HubSpot, Salesforce, Close

Follow-up queued

6-touch sequence if no reply

Team notified

Slack + daily digest

02 · The five steps

What happens when a lead lands.

Step

Train Mikla on your venue

Point us at your website, rate sheet, floor plans, and past emails. In twelve minutes, Mikla knows your pricing tiers, your capacities, your voice, and every FAQ your team is tired of answering.

Website crawlPDFsPast emailsGoogle Business

Training, Sunflower Hill Farm

Ingested

sunflowerhill.com

100%

47 pages · pricing, gallery, FAQ

floor-plans.pdf

100%

3 layouts · seating capacities

rate-card-2025.pdf

100%

4 tiers · seasonal pricing

past-emails (last 90d)

100%

Voice and tone captured

FAQ document

100%

54 questions indexed

Total training time11 min 48 sec

Step

Every channel flows to one agent

The Knot, WeddingWire, Cvent, Instagram, WhatsApp, your inbox, your phone line, all routed to Mikla. Every inquiry gets a personal reply in under 60 seconds.

< 60s reply24/7 coverageVoice-matched

Megan Rodriguez

The Knot · just now

Replied 47s ago

“Hi! We're looking for a venue for Sept 14, 2025, around 120 guests, outdoor ceremony plus tented reception. Is your space available?”

Mikla replied as Marisol

Hi Megan, September 14th is available, and it's an absolutely beautiful weekend here. 120 guests works great with an outdoor ceremony on the south lawn and our 60x80 tent for the reception.

Saturday evening packages start at $8,500 and include the farm through midnight. Want to come walk the space? I have this Thursday at 5pm or Saturday 11am.

Drafted in 0.8s · sent automaticallyOwner approved voice match

Step

Tours booked directly on your calendar

Mikla checks your live availability, offers times that work, and books confirmed tours directly on Google, Outlook, or Apple Calendar. Conflict-aware, buffer-aware.

Real-time syncConflict detectionBuffers

September 2025

‹›

Tours booked this month5

Events confirmed2

Calendar in sync withGoogle · Tripleseat

Step

Follow-up runs itself

If a lead ghosts, Mikla runs a 6-touch nurture that actually converts. Different copy, different angles, different days. Stops the moment the lead replies.

6 touchesIntent-awareStops on reply

Follow-up automation

6-touch sequence

✓

Reply sent

Day 1

Initial response and tour offer

✓

Gentle follow-up

Day 3

Mentions the date is getting interest

Value touchpoint

Day 7

Shares real wedding photo gallery

Planner-oriented

Day 14

Offers to send full BEO sample

Last-chance

Day 30

Mentions if date opens or closes

Long-tail

Day 60

Reaches back out for alternate dates

Step

You watch your pipeline grow

Daily Slack digests, weekly email summary, live dashboard. You see exactly what Mikla did, what your pipeline looks like, and where to focus your team's hours.

SlackWeekly digestDashboard

This week

March 10-16

leads replied

tours booked

contracts signed

Avg. reply time52s

After-hours leads answered19 of 19

Est. bookings pipeline$168K

Weekly digest delivered Mondays 9am to marisol@sunflowerhill.com

03 · Under the hood

How Mikla actually works.

We won't bore you with buzzwords. Here's the honest architecture.

Training

Mikla reads your website, uploaded docs, past emails, and Google Business profile. Builds a structured knowledge graph of your venue.

RAG + fine-tuned voice

Intent detection

Classifies every inbound message into one of ~40 intents: date check, pricing, capacity, tour, menu, vendor policy, etc.

Fine-tuned classifier

Real-time data

Queries your live calendar, CRM, and PMS before drafting any reply with availability or pricing.

Tool use

Voice synthesis

Drafts replies in your actual voice, trained on your past emails and adjusted from feedback.

Personalized LM

Safety rails

Never invents prices or capacities. If Mikla doesn't know, she asks, or escalates to you.

Constrained generation

Human-in-the-loop

First week: every reply reviewed by owner. After that: confidence threshold controls auto-send.

Approval UI

04 · You stay in control

Your venue. Your voice. Your rules.

Mikla never sends anything you wouldn't. Six layers of control, any of which you can turn up or down.

Confidence threshold

0.92

Mikla only auto-sends replies above a confidence score you set (default: 0.92).

Category allow-list

14 of 40

Choose which topics auto-send and which always escalate (e.g. pricing edge-cases, alcohol policy).

Approval inbox

< 30s / reply

Week 1 default: all replies reviewed by you first. One-click approve, tweak, or reject.

Escalation triggers

Custom rules

Certain phrases or intents always route to a human, legal, VIP, or anything sensitive.

Brand safety

Hard-coded

Constrained generation means Mikla can't invent prices, dates, or policies, only answer from your docs.

05 · Onboarding timeline

Live in one week. Autonomous in one month.

Day 1

Kickoff call

We meet with your team for 30 minutes. You point us at your website, CRM, and calendar. We do the rest.

Day 2-3

Training and review

Mikla ingests your docs and past emails. Your owner reviews 20-30 sample replies to lock in voice.

Day 4-5

Go live, shadow mode

Mikla starts drafting replies but you approve each one. Average approval time: 30s per reply.

Week 2

Go live, auto mode

Once voice and accuracy dial in, Mikla starts auto-sending high-confidence replies.

Week 4

Full autonomy and optimization

Mikla handles 90%+ of inbound. You see weekly digests. Your team focuses on closing qualified tours.

06·Reviews

What venues say after a week with Mikla.

4.9/5127 reviews

“We are absolutely thrilled to be working with Mikla.ai. She follows up with every lead so we never miss a booking opportunity.”

Janice Black

Owner · Emerald Ridge Farm

Never miss a lead

“We talked about all the ways the product could not work and there are not any. What you guys are doing is pretty damn cool. You have the ability to really take it and grow it.”

Joe Torres

Director · Vesper

+20% tour rate

“Mikla has been a lifesaver. She has taken over repetitive calls that were taking too much time. Some of my clients don't even realize they are speaking with an automated assistant.”

Sherell Campbell-Daniels

Owner · The Red Door

Hours saved daily

“Mikla automates our entire inquiry pipeline, so instead of spending hours every day responding to leads and booking tours, our first point of contact with couples is when they walk through our door. Highly recommend them to any venue.”

Rob Koehneman

Owner · Sunflower Hill Farm

+125% bookings

“It's like having the best front-end employee you could possibly have, but at a fraction of the cost. The speed, the efficiency, the follow-ups - nobody's being a slave to their computer all day.”

Leah Gastler

Owner · Gastler Farm

2x tours

“Mikla completely changed how we handle inquiries. We went from missing leads during busy event weekends to booking 35 events in a single month. The follow-ups actually feel personal now, and the results speak for themselves.”