Question 1

How fast does Mikla answer an EV charging inquiry?

Accepted Answer

In under a minute, including evenings and weekends. Mikla covers the phone, your listing, website forms, Facebook, Instagram, SMS, WhatsApp, Yelp, and email. Somebody who collected a car on Friday wants it charging at home before the first long drive. They book with whoever gets back to them.

Question 2

What does Mikla ask a homeowner?

Accepted Answer

It starts with the car. The car decides the connector and the charging speed worth paying for. Then it asks where the vehicle parks, whether that is a garage, a driveway, or a shared lot. It asks whether they already bought a unit and who owns the property. Your technician gets a brief instead of a phone number.

Question 3

Half our work is commercial. Does it handle those inquiries?

Accepted Answer

Yes, and the questions are different. Mikla asks a fleet lead or a property manager how many ports they need. It asks whether the parking is covered or open and how long a vehicle sits in a stall. It asks who controls the electrical room and who signs. That request goes to your commercial side, not the homeowner queue.

Question 4

Can it explain rebates and utility programs?

Accepted Answer

It repeats what you have told it. Which programs run in your area, what the customer has to submit, and what you file for them. It says that the amount and the decision belong to the program. It never promises an approval, a figure, or a payment date.

Question 5

What about condo and multi-unit requests?

Accepted Answer

Those get flagged instead of booked blind. A single stall in a shared garage needs board approval and a decision about who pays for the electricity. It often needs a shared feeder too. Mikla captures the building, the stall, and who the resident has already spoken to, then hands it to whoever takes that work on.

Question 6

Does Mikla decide whether the service can carry a charger?

Accepted Answer

No. It records what is there and nothing more. Every load calculation, circuit decision, permit, and inspection sign-off belongs to your licensed team. If a customer pushes for an answer on the phone, Mikla says that plainly and books the site assessment. It holds no licence and never suggests it does.

Question 7

Customers keep buying the wrong unit. Can Mikla catch that?

Accepted Answer

Often, yes. It asks for the make and model of the unit before anyone prices the job. It also asks for a photo of the rating plate. A hardwired unit bought for an outdoor pedestal, or a connector that does not match the car, then turns up while it can still be exchanged.

Question 8

Will it work with the scheduling software we already use?

Accepted Answer

The appointment lands on the calendar your technicians already follow. It carries the address, the vehicle, the photos of the meter and the parking spot, and the full transcript. Show us your stack on the demo and we will confirm where a booked visit appears.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for EV Charger Installers

From a new car in the driveway to a technician measuring the run.

Drivers text photos. Fleet managers send drawings. Mikla answers both.

Starts with the car, then the site, then the paperwork.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your EV charging company.

Full refund if Mikla doesn't pay for itself.

Every driver answered. Every fleet qualified.

Best AI Receptionistfor EV Charger Installers