Data Deletion.

This page explains how to delete data that Mikla AI Inc. ("Mikla", "we") holds in connection with the Mikla platform and our Facebook, Instagram, and WhatsApp integrations. It sits alongside our Privacy Policy and Terms of Service.

There are two kinds of people who may want to delete data, and the process is slightly different for each.

• Customers. Businesses who have connected a Facebook Page, Instagram Business account, or WhatsApp Business account to Mikla so that we can respond to inbound leads on their behalf.
• End users. Members of the public who have sent a DM, replied to a story, or commented on a post belonging to one of our customers, and whose message was handled by Mikla.

When a customer connects a Facebook Page, Instagram Business account, or WhatsApp Business account, Mikla stores the following categories of data so that we can respond to leads on the customer's behalf. All tokens and message content are encrypted at rest.

• Channel connection metadata. Page ID, Instagram Business Account ID, WhatsApp Business Account ID, display name, granted permissions, webhook subscription state, and long-lived access tokens.
• Conversations and messages. Inbound DMs, story replies, and comments routed to Mikla, plus the replies Mikla generated and sent on the customer's behalf. Includes timestamps, message IDs, and any media attachments referenced in the thread.
• Lead profiles. The platform-scoped user ID that Meta assigns (page-scoped ID for Facebook, IGSID for Instagram, phone number for WhatsApp), display name and profile picture where the permission grants it, first-seen and last-interaction timestamps, and any tags or intent labels derived by our AI (e.g. "pricing inquiry", "booking request").
• AI response audit trail. The prompt sent to the model, the model version, the generated response, safety flags, and whether a human operator took over the conversation. Used for debugging, quality review, and tuning.

If you are a Mikla customer, you have four options, each deleting a different scope of data.

• Disconnect a single channel. In Mikla settings, remove the Facebook, Instagram, or WhatsApp connection. We immediately revoke and delete the access tokens and purge conversation, lead, and audit-trail data tied to that channel within 30 days.
• Remove Mikla in Facebook. Go to Settings & privacy → Settings → Business integrations, find Mikla, and remove it. Meta revokes our access immediately and sends us a signed notice, and we purge the Meta data tied to your connection within 30 days.
• Delete specific conversations or leads. Use the delete action inside a conversation or on a lead profile. Deletion is immediate in the live system and propagates to encrypted backups within one rotation (up to 30 days).
• Close your Mikla account. Email contact@mikla.ai from the admin email on file, or use the "Close account" option in billing settings. We delete the full tenant, including all channel connections, conversations, lead profiles, AI audit trails, and configuration, within 30 days. Billing records required for tax and audit purposes are retained as described in our Privacy Policy.

If you sent a message, story reply, or comment to a business that uses Mikla, there are two ways to have that data deleted. You do not need a Mikla account.

Because Meta only shares a platform-scoped identifier with us (not your real Facebook or Instagram ID), we need the name of the business you contacted in order to locate your data.

• Ask the business you contacted. The business controls the conversation and can delete it from Mikla directly.
• Email contact@mikla.ai. Include the name of the business you messaged and, if you have it, your Facebook or Instagram handle. We will locate your data, delete it, and confirm by email within 30 days. No Mikla account is required, and there is no fee.

When you request deletion, we remove the following from live systems and from encrypted backups within one rotation (up to 30 days after the live deletion).

• Conversations and messages (inbound and outbound) tied to the relevant channel, lead, or account.
• Lead profiles, including platform-scoped IDs, display names, profile picture URLs, and any AI-derived tags or intent labels.
• AI response audit trail entries for the deleted conversations.
• For channel disconnects and account closures: access tokens, webhook subscriptions, and channel configuration.

A small amount of data is retained after deletion, only where the law requires it or where it contains no personal information.

• Billing records (customer name, billing address, invoice history) for up to 7 years to meet tax and audit obligations. Applies to customers only.
• Security and fraud logs, retained for up to 12 months to investigate abuse and account takeover.
• Aggregated, anonymized metrics (e.g. "average response time across all venues") that cannot be linked back to an individual customer or end user.

We complete all deletion requests within 30 days of receipt. In most cases it takes less than 48 hours. You will receive an email confirmation once deletion is complete. If we cannot locate any data associated with your request, we will tell you that instead.

If Meta sends us a data deletion request on your behalf, we reply to Meta with a confirmation code and a status link. You can use that link, or email contact@mikla.ai with the code, to check progress.

For deletion requests, questions about this page, or help locating data:

• Email: contact@mikla.ai