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Approval workflow

Mikla never sends anything you wouldn't.

Confidence thresholds, an approval queue for the edge cases, custom escalation rules, brand-safety rails, junk filtering, role-based permissions. Six layers of control, every one of them yours to tune.

  • Confidence threshold you set
  • 28-second approval queue
  • VIP and legal escalation rules
  • < 0.1% hallucination rate
Book a demo
01·Confidence

Auto-sends only when she is sure.

Every draft gets a confidence score. Above your threshold, it sends. Below it, it queues for your approval. Default sits at 0.92, which means about one in twelve replies lands in the queue for a 30-second review. Move the dial higher or lower whenever you want.

  • Per-intent confidence thresholds
  • Default 0.92, fully tunable
  • Different thresholds for email vs phone
0.92·default threshold
REVIEW · mikla
Reply confidence · today
148auto-sent
threshold
0.92
0.500.92 →1.00
0.92
default threshold
02·Queue

Week one in shadow mode. After that, only edge cases.

For the first week, every reply waits for your approval. You approve, tweak, or reject in under 30 seconds. Mikla learns from each correction and the queue thins out fast. By week two, most venues review fewer than 10 replies a day.

  • Shadow mode for week one
  • 28-second average approval time
  • Mikla learns from every correction
28s·avg review time
REVIEW · mikla
Approval queue · 3 waiting
28s avg
Patel · Cvent RFP
conf 0.84
pricing edge case
Morgan · The Knot
conf 0.78
VIP repeat client
Lee · Outlook
conf 0.71
legal-language
28s
avg review time
03·Escalation

VIPs, legal terms, and edge pricing always reach a human.

Configurable rules send specific names, specific keywords, or specific intents straight to your team. Mikla also filters out the noise: vendor newsletters, calendar invite spam, bounces, and out-of-office replies never hit your inbox.

  • VIP names and keyword routing
  • Legal-language detection
  • Auto-filters newsletters, bounces, spam
REVIEW · mikla
Rules · 6 active
VIP list matchroute to human
Legal keyword detectedroute to human
Pricing > $80Kroute to human
Vendor newsletterignored
Calendar invite spamignored
Bounce / OOO replyignored
04·Brand safety

Constrained generation. No invented prices, ever.

Mikla can only answer from your real docs. No hallucinated capacities, no made-up policies, no guessed prices. Every reply cites its source paragraph so you can audit the trail and fix the source doc if anything is off.

  • Source-grounded replies only
  • Citations on every answer
  • < 0.1% hallucination rate
< 0.1%·hallucination rate
REVIEW · mikla
×Blocked · ungrounded claim
Our 300-guest barn package is $25K all-in for outdoor weddings.
Mikla escalated instead
No barn package on file in Rate-card-2026.pdf. Routed to your team with the original inquiry.
< 0.1%
hallucination rate
04·Related features

More of what Mikla can do.

Knowledge base
Trained on your business.
Mikla ingests your website, rate sheets, floor plans, FAQs, and past emails. Replies are grounded in your real docs. No hallucinations, no made-up pricing.
Read more
Email response
Every inquiry replied to in under 60 seconds.
Mikla watches every inbox, marketplace, and form, drafts a reply in your own voice, threads correctly, attaches the right PDF, and sends from your own domain.
Read more
Lead management
Every lead, one unified inbox.
Phone, email, marketplaces, DMs, web forms. Every inquiry shows up in one place, scored, sorted, and synced to your CRM in real time.
Read more
03·FAQ

Common questions.

Need something more specific? Book a demo and we'll walk you through it on your real leads.

Can we run Mikla in fully manual mode at first?
Yes. Shadow mode means Mikla drafts every reply but nothing sends without your approval. Most venues run this for the first week, then loosen as the queue thins out.
What happens if Mikla is unsure?
The reply lands in your approval queue with the confidence score and the source citations attached. Average review time is 28 seconds. You approve, tweak, or reject in one click.
How do we set escalation rules?
Configure VIP names, keyword triggers, intent classes, or pricing thresholds from the portal. Any match routes straight to your team with full context.
Does Mikla actually ignore vendor spam?
Yes. She filters newsletters, calendar invite spam, bounces, out-of-office replies, and recognizable junk before anything reaches the queue or your inbox.
05·Real reviews

What customers say.

4.9/5
“We are absolutely thrilled to be working with Mikla.ai. She follows up with every lead so we never miss a booking opportunity.”
Janice Black
Janice Black
Owner · Emerald Ridge Farm
Never miss a lead
“We talked about all the ways the product could not work and there are not any. What you guys are doing is pretty damn cool. You have the ability to really take it and grow it.”
Joe Torres
Joe Torres
Director · Vesper
+20% tour rate
“Mikla has been a lifesaver. She has taken over repetitive calls that were taking too much time. Some of my clients don't even realize they are speaking with an automated assistant.”
Sherell Campbell-Daniels
Sherell Campbell-Daniels
Owner · The Red Door
Hours saved daily
“Mikla automates our entire inquiry pipeline, so instead of spending hours every day responding to leads and booking tours, our first point of contact with couples is when they walk through our door. Highly recommend them to any venue.”
Rob Koehneman
Rob Koehneman
Owner · Sunflower Hill Farm
+125% bookings
“It's like having the best front-end employee you could possibly have, but at a fraction of the cost. The speed, the efficiency, the follow-ups - nobody's being a slave to their computer all day.”
Leah Gastler
Leah Gastler
Owner · Gastler Farm
2x tours
“Mikla completely changed how we handle inquiries. We went from missing leads during busy event weekends to booking 35 events in a single month. The follow-ups actually feel personal now, and the results speak for themselves.”
Abbas Nadeem
Abbas Nadeem
Director of Sales · The Box House Hotel
35 events / mo
White-glove setup

We configure Mikla on your venue.

Trained on your channels, calendars, and voice. You don't lift a finger.

90-day money-back guarantee

Full refund if Mikla doesn't pay for itself.

No setup fees. Cancel anytime. Keep every lead she replied to for you, on the house.

Ready when you are

Book +40% more events.
On autopilot.

We train Mikla on your venue, your voice, and your channels. 90-day money-back guarantee.

Book a demo
90-day money-back· Trained on your venue
While you read this
Sarah Chenbooked a tourjust now
Marcus R.got a reply12s ago
Priya Patelqualified31s ago
Emma Torresgot a follow-up47s ago
4,281 leads handled this week across 200+ venues.