Question 1

Our routine wait is months. What can Mikla change?

Accepted Answer

A long wait stops being the end of the conversation. Mikla offers the first genuine opening. It puts the patient on your short-notice list at the same time. Then it messages them the moment a slot frees up.

Question 2

Does Mikla give clinical advice or look at photos?

Accepted Answer

No. Mikla books the appointment and handles front desk questions. Which providers you have, where you are, what to bring, and how long a visit runs. Clinical advice, symptom triage, and treatment talk are all off limits. Anything clinical goes to your team, and a photo a patient sends is never assessed.

Question 3

How does it keep cosmetic and medical enquiries apart?

Accepted Answer

Mikla sorts every enquiry at first contact, by the service the caller asked for and by the rules you write. Cosmetic enquiries go to the provider and diary that handle them. Medical requests go to the general queue. Neither lands in the wrong column.

Question 4

Cosmetic enquiries want to be seen quickly. Can Mikla keep up?

Accepted Answer

Somebody pricing a cosmetic service contacts several clinics the same afternoon. Mikla replies in under a minute on the phone, your Google Business Profile, website forms, Facebook, Instagram, WhatsApp, SMS, Yelp, and email. It offers a time before the next clinic has read the message.

Question 5

Can it manage our cancellation list?

Accepted Answer

Yes. When a slot opens, Mikla works down the short-notice list in order. It texts the people who said they could come in early and books whoever answers first. Nobody has to sit and dial through twenty names.

Question 6

What does Mikla do with a referral from another physician?

Accepted Answer

It records who referred the patient and checks that the paperwork you require has arrived. When it has not, Mikla chases the sending office. It books once your criteria are met. Your coordinators stop playing telephone tag.

Question 7

Can Mikla answer insurance questions?

Accepted Answer

It captures which plan the caller carries and hands the verification question to your billing team. Mikla does not verify benefits. It does not say whether a service is covered. It does not quote a price for a cosmetic treatment.

Question 8

Will it run our annual skin check recall?

Accepted Answer

Patients due for a yearly check get invited on the channel they answer, with openings attached. The ones who go quiet get a reminder. A recall booking is the cheapest appointment your clinic will make and the easiest one to forget.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Dermatology Practices

From a referral or a cosmetic enquiry to the right provider.

Cosmetic and medical enquiries arrive on completely different channels.

One assistant that understands you run two schedules.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your practice.

Full refund if Mikla doesn't pay for itself.

Every enquiry answered. Every open slot filled.

Best AI Receptionistfor Dermatology Practices