Question 1

Is Mikla a crisis line?

Accepted Answer

No. Mikla is not a crisis service. It does not assess risk. It does not triage an emergency. It never stands in for urgent care of any kind. Your practice keeps its own crisis protocol exactly as it is written today, and the emergency wording you publish stays in front of every caller. Mikla answers the practical questions and books the intake call. Nothing beyond that.

Question 2

What does Mikla actually handle on a first call?

Accepted Answer

The questions that decide whether somebody books. Are you open to new clients. Which plans are you paneled with. What is your self-pay rate. Do you offer a sliding scale. Is there a waitlist. Are sessions in person or by video. Which clinician has evening or weekend hours. Then Mikla books the intake call. It does not give clinical advice, screen anyone, or recommend treatment.

Question 3

I am solo and I have no front desk at all. Does that work?

Accepted Answer

That is the situation this is built for. You cannot break a session to answer the phone, so calls collect in voicemail until the end of your day. Mikla covers the line, the website form, and the text thread while your door is closed. You get a written summary between sessions.

Question 4

What happens when we are full?

Accepted Answer

Mikla tells the caller honestly. It offers a place on your waitlist and captures the details you want. It also passes on the referral list you maintain. When a clinician opens a slot, Mikla works the waitlist in the order you set, so the opening fills without you writing ten messages.

Question 5

Can Mikla match a caller to the right clinician?

Accepted Answer

It matches on the rules you write. Modality, specialty, the populations each clinician sees, which panels they are on, telehealth or in office, and their real availability. Anything outside those rules comes to you instead of being guessed at.

Question 6

How does Mikla deal with insurance and rate questions?

Accepted Answer

It says which panels you are on and gives the self-pay rate you publish. It writes down the plan somebody names so your biller can check it properly. Mikla does not verify benefits, quote a copay, or promise reimbursement.

Question 7

People call once and never call again. Does this actually help?

Accepted Answer

Reaching out to a practice takes effort, and most people do it once. If the line rolls to voicemail they usually try a different name on the list. Being answered at all is most of the battle. Mikla answers every call, form, and message in under a minute.

Question 8

What does Mikla do with what a caller says?

Accepted Answer

You decide what gets collected at first contact and what waits for your own intake paperwork. Mikla gathers the practical details it needs to book and leaves the clinical conversation for the room. Bring your intake process to the demo and we will set it to your boundaries.

Question 9

Will callers know they are speaking with software?

Accepted Answer

Mikla follows the greeting and the wording you give it, in the register a practice uses. You choose whether it identifies itself as an assistant. Replies can stay in draft for your approval for as long as you want.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Therapy & Counseling Practices

From one unanswered ring to a booked intake call.

Calls, forms, and messages, all covered while your door stays closed.

Cover for a practice with no front desk.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your practice.

Full refund if Mikla doesn't pay for itself.

Stop losing the people who call once.

Best AI Receptionistfor Therapy & Counseling Practices