Question 1

How fast will a client hear back from us?

Accepted Answer

In under a minute, on the channel she used. Your phone line, your Google Business Profile, your booking form, Facebook, Instagram, WhatsApp, SMS, Yelp, and email. A new client usually writes to two or three salons at once. The first honest answer gets the chair.

Question 2

Can Mikla book to a specific stylist?

Accepted Answer

Yes. Clients are loyal to a person, not to a salon. Mikla books straight onto that stylist column. When she is full it offers her next real opening first, then a colleague at the same level. It never moves anyone quietly.

Question 3

Will it hold the right amount of time for a color service?

Accepted Answer

Mikla books from your service menu. A root touch up gets its short block. A full highlight or a color correction gets the long one. Work that needs a strand test first is booked as a consultation, not as a service nobody can finish that day.

Question 4

Can Mikla take deposits?

Accepted Answer

Yes. You set the threshold, usually anything over two or three hours. Mikla sends the deposit link before it holds the time. That is what stops a long color block from disappearing at 9pm the night before.

Question 5

What does it do when somebody cancels the morning of?

Accepted Answer

Mikla offers the open hour to your waitlist straight away. The clients waiting on that stylist hear first. It then texts regulars who are overdue for a service that fits the gap.

Question 6

Most of our bookings come through Instagram. Does that work?

Accepted Answer

Instagram is where most new clients start. Mikla answers the "what would this cost on me" question under your photos. It asks the two things it needs to price the work. Then it books a consultation or the service itself.

Question 7

Can it answer package, series, and membership questions?

Accepted Answer

Yes, from what you publish. How many treatments are left on a series, what a monthly membership includes, and what a gift card covers. Anything you have not published goes to your front desk with the conversation attached.

Question 8

Will clients realize they are messaging software?

Accepted Answer

Mikla writes the way your front desk already writes, down to how you describe each service. Telling clients that it is an assistant is entirely up to you. You can also hold every reply for approval until the voice sounds right.

Question 9

Does it work with the booking system we already use?

Accepted Answer

Mikla books into the calendar your stylists work from. It sends the whole conversation with every appointment. Show us your booking system on the demo and we will confirm how it connects.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Salons & Day Spas

From a midnight DM to a color block with a deposit on it.

Most new clients message you before they ever call. Mikla answers everywhere.

Trained on your service menu and every stylist book.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your salon.

Full refund if Mikla doesn't pay for itself.

Full chairs. Every DM answered.

Best AI Receptionistfor Salons & Day Spas