Question 1

Does Mikla give health advice or say which massage someone needs?

Accepted Answer

No. Mikla books sessions and answers front desk questions. What each modality is called on your menu, the session lengths, the prices, what to bring, and where to park. It gives no medical advice, recommends no treatment, and promises nothing about how anyone will feel. That belongs to the therapist in the room.

Question 2

Can it book by therapist rather than just by time?

Accepted Answer

Yes. Regular clients ask for one therapist by name. Mikla books that person, knows the modalities and lengths each therapist offers, and suggests a colleague only when the regular is not working.

Question 3

How does it deal with last-minute cancellations?

Accepted Answer

A cancelled hour is the one thing you cannot sell twice. When a slot opens, Mikla offers it to your waiting list and to everyone who asked about that day. The offer goes out while the hour can still be filled.

Question 4

Can Mikla sell gift certificates?

Accepted Answer

It answers the amounts, the expiry rules, and whether a certificate can go toward a longer session. Then it sends the purchase link in the same conversation. Most of those orders arrive by phone or text, and December carries a small practice.

Question 5

What about series packages and monthly clients?

Accepted Answer

Mikla explains how many sessions a package holds and what a member pays. It also notices when a monthly client is overdue. That client gets an invitation with two open times attached, not a generic reminder.

Question 6

We take walk-ins. Does that still work?

Accepted Answer

A walk-in question is really an availability question. Mikla says who is free in the next hour and holds the slot while the client walks over. Your front desk is not guessing whether somebody will appear.

Question 7

Our therapists cannot answer the phone mid-session. Who does?

Accepted Answer

Nobody does today. Every hour a therapist is on the table is an hour the phone is unattended. Mikla covers exactly those hours and leaves the day written up for whoever opens tomorrow.

Question 8

Do clients get their intake form before they arrive?

Accepted Answer

Yes. Mikla sends your intake form and your parking directions with the confirmation. The therapist reads what the client wrote before the session starts, so the first ten minutes are not spent on paperwork.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Massage Therapy Practices

From a question about tonight to a therapist book with no gaps.

Every room is busy. Mikla answers all nine channels.

Trained on your therapists, your menu, and your prices.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your practice.

Full refund if Mikla doesn't pay for itself.

More booked hours. Fewer gaps on the book.

Best AI Receptionistfor Massage Therapy Practices