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Appointment reminders

Tour no-shows end here.

Every appointment Mikla books gets confirmed, reminded, and tracked automatically on every channel. Leads confirm in one tap, your team always knows who is coming, and nobody lifts a finger.

  • Confirmations and reminders on autopilot
  • One-tap confirm, or just reply Y
  • Team texted the second a lead confirms
  • Reschedules re-arm everything automatically
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See it in action
33 seconds
The journey

Six messages, zero configuration.

Every new booking arms a proven default journey: three messages to the lead, three to your team. A confirmation ask two days out with a one-tap link, a re-ask only if they stay silent, a friendly day-of reminder only once they confirm. Each step sends or skips based on live confirmation state, so a lead who already said yes is never nagged again.

  • Arms itself on every new booking
  • Sends or skips by confirmation state
  • Never a nag after they confirm
6·messages in the default journey
REMINDERS · live
Default journey · armed on every booking
48h beforeleadConfirmation ask · one-tap linkIf unconfirmed
24h beforeteamSchedule brief · tomorrow at a glanceAlways
2h beforeleadRe-ask · last chance to confirmIf unconfirmed
2h beforeleadDay-of reminder · asks for nothingIf confirmed
2h beforeteamUnconfirmed warning · one onlyIf unconfirmed
InstantteamConfirmation receivedOn confirm
6
messages in the default journey
The lead

Confirming takes one tap, or one letter.

Asks go out by SMS and email from your own texting number and your own inbox, so replies land straight back with Mikla. The lead can tap the confirm link, reply Y, or write "yes we will be there!" in plain English. Mikla reads intent, not keywords. The confirm page is mobile-first: no login, no app.

  • One-tap confirm link, no login
  • Plain-English replies understood
  • Sent from your own number and inbox
1 tap·to confirm
REMINDERS · live
SMSFrom the venue's own texting number
Hi Sarah, please confirm you'll be attending your tour on Aug 8 at 2:00 PM. Reply Y or tap the link.
Y
or "yes we'll be there!" · intent, not keywords
Confirmed in one tap · team texted the same second
1 tap
to confirm
The team

Your team always knows who is coming.

A schedule brief the day before with every appointment and its confirmation state. One warning, exactly one, if a lead has not confirmed by two hours out. An instant text the moment a confirmation lands. And on the sales pipeline, every Tour Booked card wears its confirmation pill: green when it is locked in, amber when it is time to worry.

  • Day-before schedule brief
  • Instant text on every confirmation
  • Confirmation pills on pipeline cards
1·warning max, no nagging
REMINDERS · live
Mikla · notification number
Sarah Mitchell confirmed her tour on Aug 8 at 2:00 PM.
Sales pipeline · Tour Booked
Sarah MitchellTour · Aug 8✓ Confirmed
Priya & DevTour · Mon 9:51 AMAwaiting confirmation
Jordan LeeTour · tomorrow 9:51 AM⚠ Not confirmed
1
warning max, no nagging
Plans change

One booking, one truth.

Booked on a phone call, rescheduled by text, confirmed by email: it is the same appointment record everywhere. When plans change the lead just replies, Mikla moves the calendar, and every reminder re-arms around the new time. Nothing to clean up, no orphaned reminders firing for a dead slot.

  • Reschedules handled on any channel
  • Reminders re-arm around the new time
  • STOP honored instantly, quiet hours respected
24/7·across every channel
REMINDERS · live
actually, could we do 4pm instead?
Booking moved to 4:00 PM
Calendar updated · Google + Outlook
Reminders re-armed around the new time
Quiet hours respected · STOP honored instantly
24/7
across every channel
Control

Sensible defaults, total control.

On by default for new vendors, off in one click. Every step is editable: channels, timing, send conditions, and every word of the copy, with per-lead variables and a live preview. Labels adapt to your business automatically, so a venue says "tour" and a restaurant says "reservation". Email-only vendors get the full loop today; SMS lights up the moment their texting number goes live.

  • Every message editable, with live preview
  • Timing and channels per step
  • Business-type aware wording
0·setup steps to start
REMINDERS · live
Edit lead message · Confirmation request
Hi {first_name}, please confirm your {appointment_label} on {date} at {time}.
Send itOnly if unconfirmed
When2 days before
ChannelsSMS + email
Wording"tour" for venues
Live preview renders exactly what the lead receives
0
setup steps to start
Related features

More of what Mikla can do.

Appointment booking
Tours booked straight on your calendar.
No back-and-forth. Mikla checks your live availability, offers times that work, holds the slot, and books a confirmed tour with reminders that show up.
Read more
SMS
SMS that's fast, not pushy.
Twilio-powered SMS for inbound and outbound. Mikla replies in seconds, paces follow-ups politely, and stops the moment a couple replies, books, or opts out.
Read more
Follow-up
A 6-touch nurture sequence that closes.
Most leads ghost the first reply. Mikla runs a 6-touch nurture across days and channels, intent-aware, never pushy, and stops the moment they reply.
Read more
FAQ

Common questions.

Need something more specific? Book a demo and we'll walk you through it on your real leads.

Do I have to set anything up?
No. The feature is on by default with a proven six-message journey, and it arms itself for every appointment Mikla books on any channel. You only touch the settings if you want to change something.
How does a lead confirm?
Three ways: tap the one-tap link, reply Y, or answer in plain English. "Yes we will be there!" buried in a longer reply works too, because Mikla reads intent rather than matching keywords.
Will leads get nagged after they confirm?
Never. Every step sends or skips based on live confirmation state. Once a lead confirms, the re-ask is skipped and they get exactly one friendly day-of reminder that asks for nothing.
What happens if plans change?
The lead just replies on whatever channel they like. Mikla reschedules or cancels, the calendar updates, and every reminder re-arms around the new time automatically.
Do I need texting set up to use this?
No. Email-only vendors get the full confirmation loop over email today. SMS joins automatically the moment your texting number goes live, and team texts work from day one via Mikla’s notification number.
Can I change the messages?
Every message is editable, SMS and email, with per-lead variables like the first name, date, and confirm link, plus a live preview of exactly what a sample lead would receive. One click resets any message to the default.
Real reviews

What customers say.

4.9/5
“We are absolutely thrilled to be working with Mikla.ai. She follows up with every lead so we never miss a booking opportunity.”
Janice Black
Janice Black
Owner · Emerald Ridge Farm
Never miss a lead
“We talked about all the ways the product could not work and there are not any. What you guys are doing is pretty damn cool. You have the ability to really take it and grow it.”
Joe Torres
Joe Torres
Director · Vesper
+20% tour rate
“Mikla has been a lifesaver. She has taken over repetitive calls that were taking too much time. Some of my clients don't even realize they are speaking with an automated assistant.”
Sherell Campbell-Daniels
Sherell Campbell-Daniels
Owner · The Red Door
Hours saved daily
“Mikla automates our entire inquiry pipeline, so instead of spending hours every day responding to leads and booking tours, our first point of contact with couples is when they walk through our door. Highly recommend them to any venue.”
Rob Koehneman
Rob Koehneman
Owner · Sunflower Hill Farm
+125% bookings
“It's like having the best front-end employee you could possibly have, but at a fraction of the cost. The speed, the efficiency, the follow-ups - nobody's being a slave to their computer all day.”
Leah Gastler
Leah Gastler
Owner · Gastler Farm
2x tours
“Mikla completely changed how we handle inquiries. We went from missing leads during busy event weekends to booking 35 events in a single month. The follow-ups actually feel personal now, and the results speak for themselves.”
Abbas Nadeem
Abbas Nadeem
Director of Sales · The Box House Hotel
35 events / mo
White-glove setup

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Keep every lead she replied to for you, on the house.

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30-day money-back·Trained on your venue
While you read this
Sarah Chenbooked a tourjust now
Marcus R.got a reply12s ago
Priya Patelqualified31s ago
Emma Torresgot a follow-up47s ago
4,281 leads handled this week across 200+ venues.