Question 1

How quickly does Mikla answer somebody looking for an evaluation?

Accepted Answer

In under a minute, whatever time it is. Mikla takes the call, and it answers your Google listing, website forms, Facebook, Instagram, WhatsApp, SMS, Yelp, and email. People ring the first two or three clinics their plan directory lists. The schedule fills for whoever answers.

Question 2

Does Mikla give clinical advice?

Accepted Answer

No. Mikla books evaluations and answers desk questions such as hours, location, what an evaluation involves, how long to allow, and what to bring. It does not give clinical advice. It does not screen an injury or triage symptoms. It does not comment on what treatment somebody needs. Anything clinical goes to your therapist with a callback window.

Question 3

Referral rules are different in every state. Can Mikla handle that?

Accepted Answer

You tell Mikla the rule you work under and it holds that line. Where direct access applies, it books callers without a referral and tells them what your state allows. Where a referral or a physician signature is needed, it explains that, records the referring provider, and chases the paperwork.

Question 4

What about authorization and visit limits?

Accepted Answer

Mikla records the plan the caller names, whether an authorization already exists, and how many visits it covers. It routes all of that to whoever handles authorizations at your clinic. It does not verify benefits, count down a limit, or promise that a plan will approve more visits.

Question 5

Cancellations leave a therapist with an empty hour. Can this fix that?

Accepted Answer

An empty hour is the most expensive hole in a clinic day. When somebody cancels, Mikla offers that hour to patients on the same plan of care who wanted an earlier time. It also offers it to anyone waiting for a first evaluation, on the channel each of them reads.

Question 6

Post-surgical patients cannot wait for a callback. How is that handled?

Accepted Answer

The surgeon sets the start window and it does not move. Mikla flags any caller who names a post-operative window and books inside it. When the first opening falls outside that window, it alerts your scheduler the same day so a person can solve it.

Question 7

Can Mikla keep a plan of care running at two or three visits a week?

Accepted Answer

Yes. Mikla books the whole block rather than one appointment at a time. It confirms the day before and offers a replacement slot as soon as somebody drops a session. A twelve visit plan does not quietly become six.

Question 8

Will it work alongside our scheduling and documentation software?

Accepted Answer

Mikla sits in front of the intake your clinic already runs. Your team sets what it asks at first contact and what stays in your clinical system. Bring the software you use to the demo and we will show you where the handoff happens.

Question 9

Will patients realise they are speaking with software?

Accepted Answer

Mikla uses the greeting your clinic already gives and the wording you approve. You choose whether Mikla names itself as an assistant. Every message can sit in draft for a staff member to send until you are confident in it.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Physical Therapy Clinics

From the referral call to a booked block of visits.

Referrals arrive by phone, form, message, and email. Mikla takes them all.

A desk that knows how a plan of care runs.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your clinic.

Full refund if Mikla doesn't pay for itself.

Book every evaluation. Fill every cancelled hour.

Best AI Receptionistfor Physical Therapy Clinics