Question 1

Why does a clinic like ours need more than a phone line?

Accepted Answer

The phone is the hardest channel for many of the people you treat. Mikla covers text, your website form, your Google listing, Facebook, Instagram, WhatsApp, Yelp, and email. Each one can finish a booking on its own, so nothing depends on a call going well.

Question 2

Half our enquiries come from a son or a daughter. Does that work?

Accepted Answer

Mikla is built for it. It keeps the person messaging and the person attending as two separate records. It sends the confirmation and the directions to whoever asked for them. It books a time that suits the family member driving.

Question 3

Does Mikla give any clinical advice about hearing?

Accepted Answer

No. Mikla books hearing tests and answers desk questions such as where you are, what the appointment involves, how long it lasts, and what to bring. It never gives clinical advice. It never triages a symptom. It never discusses treatment. Anything of that kind goes to your audiologist.

Question 4

People always ask what devices cost. What does Mikla say?

Accepted Answer

Mikla says device pricing is set with your audiologist after the hearing test. It can confirm that you offer a trial period and payment options, if you do. It never quotes a device price and never compares models.

Question 5

Can Mikla handle follow-up fittings and adjustments?

Accepted Answer

Yes, and those are the bookings that usually slip. Mikla schedules the fitting after the test, the adjustments that follow, and the annual check. It reminds the patient on the channel they replied on last time.

Question 6

What happens with insurance and funding questions?

Accepted Answer

Mikla writes down the plan or funding programme the caller names and passes the question to your team. It does not confirm eligibility. It does not say what a plan covers. It does not estimate what anyone will pay.

Question 7

Can it stop no-shows for the initial test?

Accepted Answer

Mikla confirms ahead of the appointment by text and email. When someone cannot make it, Mikla offers another time instead of ending the conversation. It also re-invites the people who never replied. A missed test is a fitting that never happens.

Question 8

Will this fit the systems our clinic already runs?

Accepted Answer

Mikla works around the intake process you already have. Your team decides what it collects at first contact and what stays inside your own patient records. Show us your setup on the demo and we will map the handoff before you commit.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Hearing & Audiology Clinics

From a text from a daughter to a test, a fitting, and a yearly check.

When the phone is the hard channel, the other eight matter more.

Built for patients who would rather not be on the phone.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your clinic.

Full refund if Mikla doesn't pay for itself.

Book more hearing tests, on the channel the family prefers.

Best AI Receptionistfor Hearing & Audiology Clinics