Question 1

How quickly does Mikla answer a parent who calls?

Accepted Answer

In under a minute, including the evening and the weekend. That covers your phone line, your Google Business Profile, website forms, Facebook, Instagram, WhatsApp, SMS, Yelp, and email. A parent looking for therapy rings several practices in one afternoon. They stop as soon as somebody offers a date.

Question 2

Does Mikla assess a child or give clinical advice?

Accepted Answer

No. Mikla schedules and answers front desk questions. Your hours, your locations, session lengths, what an evaluation involves, and what to bring. It never screens a child, discusses a diagnosis, comments on development, or suggests what therapy somebody needs. All of that goes straight to your clinicians.

Question 3

Our evaluation calendar is full. What does Mikla tell people?

Accepted Answer

The truth. A vague answer costs you the family anyway. Mikla says what the real wait is, which of your clinicians have room, and which do not. It offers a place on the list with the details you want recorded. Parents accept a wait. They do not accept being left to guess.

Question 4

How does Mikla work a waitlist?

Accepted Answer

It holds the order you set, not whoever called last. When a family cancels or moves a session, the freed hour goes out to the next parent waiting, on the channel each of them reads. The first to reply takes it. Nothing sits open while somebody works through a spreadsheet.

Question 5

What about insurance authorization and re-authorization?

Accepted Answer

Mikla records the plan the parent names, any referral they hold, and the authorization on file. It routes all of that to whoever handles your billing. It does not verify benefits, count visits down, or promise that a plan will approve more. It does flag a re-authorization date before a plan of care lapses.

Question 6

What information does Mikla collect about a child?

Accepted Answer

Only what your own intake asks for. Most practices have it take the parent contact, the service the family were referred for, the referring provider, and the days that suit them. Everything else waits for your paperwork and your clinician. You set that line before anything goes live.

Question 7

Can it tell a speech referral from an occupational therapy referral?

Accepted Answer

Yes, and it routes them to different calendars. The evaluations are different lengths with different clinicians. When a family were referred for both, Mikla puts the two evaluations close enough together that nobody makes two trips.

Question 8

Early intervention and district referrals have deadlines. Does Mikla handle those?

Accepted Answer

You tell it which referral sources carry a deadline. Mikla flags those the moment they land, whatever the hour, so your coordinator sees them the same day. The clock on those referrals starts whether or not anyone is at the desk.

Everything Mikla can do for your venue.

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Best AI Receptionist
for Speech Therapy Practices

From a parent working down a list to a booked evaluation.

Parents call and message between the school run and bedtime.

It answers first, and it tells parents the truth about the wait.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your therapy practice.

Full refund if Mikla doesn't pay for itself.

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Best AI Receptionistfor Speech Therapy Practices