Question 1

Who answers the phone when every advisor is busy?

Accepted Answer

Mikla does, in under a minute. It answers your phone, Google Business Profile, website form, Facebook, Instagram, SMS, WhatsApp, Yelp, and email. Drivers who reach voicemail rarely leave one. They call the next shop on the list.

Question 2

Can Mikla explain our diagnostic fee before the car arrives?

Accepted Answer

Yes. You write your diagnostic policy once. Mikla says it the same way on every call. The customer knows what the first hour costs and what it buys before they hand over the keys. That is one less argument at the counter.

Question 3

Will Mikla quote a repair price over the phone?

Accepted Answer

No. Nobody can price a noise they have not heard. Mikla takes the year, make, model, mileage, and the symptom in the driver's own words. It gives your published price for set jobs like an oil service or a scan. Your advisor writes the estimate.

Question 4

Does it handle waiters, drop-offs, loaners, and shuttle rides?

Accepted Answer

It asks up front. Waiting, dropping off, needing a ride, or wanting a loaner all change which slot you can give. Mikla settles that during the booking, not at the counter on the morning.

Question 5

Can it turn away work we do not take?

Accepted Answer

Yes. Tell Mikla which makes you avoid and whether you touch transmissions or bodywork. Add your minimum job size and how old a vehicle you accept. Calls outside those limits get a polite no instead of a booking that wastes a bay.

Question 6

What about fleet and commercial accounts?

Accepted Answer

Mikla knows your account customers by the number they call from. It follows the purchase order rules you set for each account. It routes those vehicles to the advisor who looks after them. Fleet downtime is expensive, so those calls never sit in a queue.

Question 7

Does Mikla work with our shop management system?

Accepted Answer

Every caller is handed over with the transcript, the vehicle details, and any photos they sent. The appointment lands on the calendar your team already opens each morning. Bring your system to the demo and we will confirm how it connects.

Question 8

Can we let it pick up only the calls we miss?

Accepted Answer

Yes, and many shops start there. The counter phone rings first. Anything unanswered after your chosen number of rings rolls to Mikla. Monday mornings get covered without changing how the shop runs.

Question 9

Will customers know they are talking to software?

Accepted Answer

Mikla is trained on how your advisors already greet people. It uses your wording for parts, timing, and pickup. You decide whether it says up front that it is an assistant.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Auto Repair Shops

From a noise the driver cannot name to a car in an open bay.

Drivers call, text, and send photos of warning lights. Mikla answers all nine.

Trained on your shop and the work you take.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your shop.

Full refund if Mikla doesn't pay for itself.

Fill the bays. Answer every driver.

Best AI Receptionistfor Auto Repair Shops