Question 1

Does Mikla deal with the insurance side?

Accepted Answer

Only the intake part. Mikla notes the carrier, the claim or policy number if the driver has it, and whether they are going through insurance or paying themselves. Then it books the appointment. It does not confirm what a policy covers, tell anyone their deductible is waived, or send anything to a carrier. Your office keeps all of that.

Question 2

Can it tell a repairable chip from a replacement?

Accepted Answer

It asks what your technician would ask. How big the damage is next to a coin. Whether it sits in the driver's line of sight. How close it is to the edge, and whether it has started to run. Mikla books repair or replacement on those answers. Your technician makes the final call at the vehicle.

Question 3

What about camera recalibration after a windshield replacement?

Accepted Answer

Mikla asks whether the vehicle has lane keeping, adaptive cruise, or automatic braking. Those cars need the forward camera recalibrated after the glass goes in. That changes how long the job takes and sometimes where it can be done. Mikla settles it at booking.

Question 4

We do mobile fittings. Does it handle those properly?

Accepted Answer

It takes the exact address and asks whether it is a home driveway or an office lot. It confirms the vehicle can sit level, under cover if needed, and undisturbed while the adhesive sets. Mikla also tells the driver how long before the car is safe to move.

Question 5

Can it get the right glass ordered the first time?

Accepted Answer

That is the point of a careful intake. Year, make, model, trim, and body style. Then the extras that change the part. Rain sensor, heated wiper park, acoustic interlayer, heads-up display, and the camera bracket. A guessed part number costs you a second appointment.

Question 6

How does it handle someone who is still deciding?

Accepted Answer

Mikla checks back over the following days. It reminds the driver that heat, cold, and rough roads spread damage, and it offers the next open slots. Plenty of replacements started as a repair that was left too long.

Question 7

Can it turn away work outside our area?

Accepted Answer

Yes. Set the ZIP codes and the drive time your technicians will cover. Anything beyond that gets a polite no. You avoid putting a van on the highway for an hour each way.

Question 8

Will drivers know they are talking to software?

Accepted Answer

Mikla speaks the way your office already does. It uses your words for repair, replacement, and cure time. You decide whether it announces that it is an assistant.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Auto Glass Companies

From a chip on the highway to the right glass on the van.

Chips get reported from the road. Mikla answers wherever the driver stops.

Trained on the glass you fit and the cars you fit it to.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your auto glass company.

Full refund if Mikla doesn't pay for itself.

Catch the chip. Book the install.

Best AI Receptionistfor Auto Glass Companies