Question 1

Who picks up when every estimator is out in the lot?

Accepted Answer

Mikla does, in under a minute. The phone, your Google Business Profile, the website form, Facebook, Instagram, SMS, WhatsApp, Yelp, and email all get covered. Somebody who was just hit will not leave a voicemail and wait. They call the next collision center on the page.

Question 2

How does Mikla handle the insurance side of a collision job?

Accepted Answer

It handles the intake and nothing more. Mikla writes down the carrier, the claim number if the driver has one, the date of the collision, and whether the repair goes through insurance or is paid directly. Then it books the estimate. It gives no claim advice, quotes no settlement or repair figure, and never speaks to an adjuster for you. Your office keeps that conversation.

Question 3

Can it collect photos before the car comes in?

Accepted Answer

Yes, and it is one of the most useful things it does. Mikla asks for a straight-on shot, one from each corner, and a close-up of the worst panel. It keeps them on the ticket. Your estimator can start the write-up before the vehicle is on the property.

Question 4

Will it find out whether the vehicle is drivable?

Accepted Answer

It asks early, because the answer changes everything after it. Fluid on the ground, a wheel pushed back, a door that will not shut, or a deployed airbag means a tow and a held space. A scraped quarter panel means the driver can pick a slot that suits their week.

Question 5

What about the rental car question?

Accepted Answer

It comes up on nearly every call. Mikla explains how your shop normally arranges a rental and whether the branch delivers to you. It says what the driver needs to sort out with their own carrier. It never promises that a rental will be covered.

Question 6

Can it answer the status calls from cars already in the shop?

Accepted Answer

Yes, and those calls eat the day your estimator needed for new work. Mikla answers with the stage the job is at, from the notes your team keeps. It says what is waiting on a part. Anything unusual goes to your service writer instead of the floor.

Question 7

Does it fit around our estimating and management system?

Accepted Answer

Every caller is handed over with the transcript, the vehicle details, the damage description, and the photos. The estimate lands on the calendar your front office already works from. Bring your system to the demo and we will walk through how it connects.

Question 8

Will drivers know they are talking to software?

Accepted Answer

Mikla learns how your front office greets somebody who has just been in a wreck. It uses your words for teardown, supplement, and pickup. Whether it says up front that it is an assistant is your setting.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Auto Body & Collision Shops

From a call on the shoulder of the road to a booked estimate.

Drivers call from the shoulder and text photos from the tow truck.

Trained on the repairs you take and the words your counter uses.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your body shop.

Full refund if Mikla doesn't pay for itself.

Fill the booth. Answer the collision call.

Best AI Receptionistfor Auto Body & Collision Shops