Question 1

What happens to our phone the day after a storm?

Accepted Answer

It gets answered. That week, answering is the only thing separating you from the dealer across town. An outage can bring a month of inquiries in two days. Every one of those homeowners is calling three companies from a phone they are rationing. Mikla takes them all in order, qualifies each one, and books assessments into weeks you can reach.

Question 2

Can it tell whole-house from essential circuits?

Accepted Answer

That is the first fork in the conversation. Mikla asks what has to keep running when the power drops. The well pump, the furnace, the sump, the fridge and a few outlets, or the whole house with air conditioning. The answer changes the unit, the transfer switch, and the price. It also decides which of your quotes ever gets built.

Question 3

Does it ask about fuel?

Accepted Answer

Yes. Natural gas or propane, and whether the meter can carry the demand or needs upgrading. It also asks the distance from the meter or the tank to the pad, and who owns the tank if it is leased. Those answers arrive with the appointment instead of surprising your technician in the driveway.

Question 4

People call us while the power is still out. What does Mikla tell them?

Accepted Answer

The truth, in your words. A standby unit is a permitted install with a real lead time. Nobody is fitting one tonight. Mikla explains what the wait looks like and books the assessment for after the lights come back. Those customers convert well, because they have just lived through the reason.

Question 5

Our backlog is months long. Should we still answer everything?

Accepted Answer

Especially then. A long backlog sells well when you state it honestly. It goes badly when the customer discovers it three weeks in. Mikla tells people which week they would land in and updates them as the schedule moves. It stops your office taking deposits against dates you cannot hold.

Question 6

Does Mikla size the generator or pull the permit?

Accepted Answer

No. It gathers what your technician needs and nothing more. Sizing the unit, specifying the transfer switch, the gas work, the permit, and the inspection all stay with your licensed team. Mikla holds no licence. When a caller pushes for one of those answers, it says so and books the load assessment instead.

Question 7

What about service on units we already installed?

Accepted Answer

That is where your recurring revenue lives, so it gets its own path. Mikla takes the model and serial and whether the unit is on a service plan. It takes what the controller is displaying and when the unit last ran its weekly exercise. It then books the visit or renews the plan.

Question 8

Between storms the phone goes quiet. What does Mikla do then?

Accepted Answer

It works the list you already own. Quotes that never closed, units coming due for annual service, and the people who called during the last outage and drifted away. That is where a full winter calendar comes from.

Question 9

Do you handle commercial standby inquiries?

Accepted Answer

Yes, and the questions are different. What the site cannot afford to lose, whether something already sits on the pad, who signs, and what the inspection cycle looks like. Those go to whoever prices your commercial work rather than into the residential queue.

Everything Mikla can do for your business.

Find Mikla for your business.

Best AI Receptionist
for Standby Generator Installers

From a dark house on Tuesday to a booked assessment.

After an outage every channel fills at once. Mikla clears all nine.

Built for a business that gets a year of demand in a week.

Common questions.

Mikla is built for every kind of local business.

Set Mikla up on your generator company in one sitting.

Built to pay for itself.

Catch the storm week. Fill the quiet one.

Best AI Receptionistfor Standby Generator Installers