Question 1

How quickly does Mikla answer a quote call?

Accepted Answer

In under a minute, wherever the call or message came from. That covers the phone, your Google listing, website forms, Facebook, Instagram, WhatsApp, SMS, Yelp, and email. A shopper works down the search results until an agency picks up.

Question 2

Does Mikla quote premiums or compare carriers?

Accepted Answer

No. This is the boundary. Mikla is not a licensed insurance producer and does not sell insurance. It states no premium, promises no coverage, mentions no discount, and compares no carriers. It writes down what the caller needs insured and books the quote appointment with a licensed producer on your team.

Question 3

Can it route personal lines and commercial separately?

Accepted Answer

Yes. A personal auto call, a homeowners question, a life enquiry, and a business owner adding a vehicle each reach the producer who writes that line. You set the routing by line of business and by state.

Question 4

What happens when a policyholder calls about a claim?

Accepted Answer

The caller goes to your team, or to the after-hours number you nominate, by the rules you set. Mikla records the policyholder name, the policy number they give, and what happened. Then it hands the call over. It gives no guidance on the claim and never speaks with an adjuster.

Question 5

Can Mikla handle certificate requests from commercial clients?

Accepted Answer

Yes. A commercial client who needs a certificate before a job starts gets an answer, not a voicemail box. Mikla records the holder, the job, and the deadline, then puts the request in front of your service team the same day.

Question 6

What about renewal and rate-increase calls?

Accepted Answer

Those land on the same line as new business and fill the morning. Mikla recognises an existing policyholder, records the policy and the concern in their own words, and books a review with the producer who owns the account.

Question 7

Will it help us sell a second policy to current clients?

Accepted Answer

Yes. Mikla can work through your existing policyholders on the channel each one reads. It asks the question that opens a second line and books the appointment when somebody says yes.

Question 8

Does Mikla fit the agency management system we run?

Accepted Answer

Mikla sits in front of the intake you already run. It hands every qualified enquiry over with the full transcript and the details the caller gave. Your team sets which details are collected on first contact. Show us your agency management system on the demo and we will confirm the handoff.

Question 9

Will callers know they are speaking with software?

Accepted Answer

Mikla is trained on how your front office greets people and follows the intake script you already use. You control whether it introduces itself as an assistant. Draft mode holds replies for a producer to approve.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Insurance Agencies

From the first quote call to a producer appointment.

Shoppers ring, message, and fill in quote forms. Mikla covers all nine.

A front office that knows your book.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your agency.

Full refund if Mikla doesn't pay for itself.

More quote appointments. Fewer callers lost to voicemail.

Best AI Receptionistfor Insurance Agencies