Question 1

Where is the line between routing a caller and advising one?

Accepted Answer

Mikla routes. It does not advise. It works out what kind of matter this is and which attorney covers that work, then books the meeting. It never explains the law to a caller. It never comments on the merits of a matter. It never decides whether your firm is able to act.

Question 2

How does it know which of our attorneys a caller needs?

Accepted Answer

You map your practice groups once. Who covers business disputes, who covers employment, who covers real property, and who covers the rest. Mikla asks what happened, where, and when. Then it matches the answer to your map instead of asking the caller to pick from a list.

Question 3

Can it collect what we need before a conflict check?

Accepted Answer

Yes. Mikla records every party, business, and third name the caller mentions. It does that before the caller starts describing the substance. Your team then clears the names against the client list. Mikla never runs the check itself.

Question 4

Can it turn away work we do not take?

Accepted Answer

Yes, and this is half the value. Anything outside your intake criteria gets your own polite wording and your own referral list. It never lands on an attorney diary. Nobody at the firm loses an afternoon explaining that this is not work you do.

Question 5

What actually happens to the calls we miss?

Accepted Answer

They go to the next firm on the list. Somebody who needs a lawyer keeps calling until a person answers. You already paid for those calls through your search spend, your referrals, and your sign. They are the cheapest work the firm will ever see, and they are the ones nobody picks up after five.

Question 6

We use a message-taking service now. What changes?

Accepted Answer

A message service writes down a name and a number for somebody to work through later. Mikla sorts the matter to a practice group. It records the conflict names. It applies your intake criteria. It books the consultation on the right diary while the caller is still on the line.

Question 7

What happens when an existing client calls the main line?

Accepted Answer

Mikla recognises an open matter. It handles the logistics that do not need an attorney, such as appointment times, the office address, and what to bring. Then it routes the caller to the assigned team. Anything touching the substance of a live matter goes to a person.

Question 8

Does it cover the hours the switchboard is not staffed?

Accepted Answer

Yes. Evenings, weekends, the lunch hour, and the fortnight your receptionist is away. The routing rules, the intake criteria, and the diaries do not change with the hour.

Everything Mikla can do for your venue.

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From a call on the main line to the right attorney diary.

Nine ways into the firm. Mikla answers all of them.

Trained on your practice groups and your intake rules.

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Answer every call. Send it to the right attorney.

Best AI Receptionistfor Law Firms