Question 1

How fast does Mikla answer a pre-approval request?

Accepted Answer

In under a minute, on whichever channel it arrived. A phone call, your Google Business Profile, a website form, Facebook, Instagram, WhatsApp, SMS, Yelp, or email. Somebody who needs a letter before Saturday will not wait until Monday.

Question 2

Does Mikla talk about rates, payments, or approval odds?

Accepted Answer

Never. This is the hard line. Mikla states no rate, no APR, and no monthly payment. It gives no view on whether somebody will be approved and it does not discuss credit. It takes down what the borrower is trying to do and books the consultation with a licensed loan officer.

Question 3

What does it do with a refinance enquiry?

Accepted Answer

Refinance calls arrive in waves, usually all at once and usually after hours. Mikla answers each one. It records the property, how long they have owned it, and what they want to change, then books the consultation. It gives no view on whether refinancing is a good idea.

Question 4

How does Mikla handle agent referrals?

Accepted Answer

An introduction from a real estate agent gets answered while the client is still on the phone with them. Mikla records who sent the referral on the lead, so your loan officers know the source and your partner sees the client was looked after.

Question 5

Can it collect the documents we need?

Accepted Answer

Yes, and this is where most files stall. Your loan officer sets the list. Mikla requests it, chases what has not arrived, and confirms each item as it lands. It works on whichever channel the borrower actually replies to.

Question 6

What about evening and weekend calls?

Accepted Answer

People look at houses on Saturdays and think about money at 10pm. That is when your enquiries land. Mikla answers then, offers the evening and weekend slots your loan officers keep open, and books them.

Question 7

Can Mikla stay in touch with buyers who are months out?

Accepted Answer

Yes. A borrower who is not buying until spring is worth keeping. Mikla checks in on a schedule you set, answers process questions, and hands the file back the moment the borrower says they are ready.

Question 8

Does it work with our loan origination system?

Accepted Answer

Mikla sits in front of your origination process rather than replacing it. Every qualified enquiry is handed over with the full transcript and the intake notes. The consultation books into the calendar your loan officers already use.

Question 9

Will borrowers know they are speaking with software?

Accepted Answer

Mikla is trained on how your office greets people and follows your intake script. You set whether it introduces itself as an assistant. Draft mode holds every reply for a loan officer to approve.

Everything Mikla can do for your venue.

Find Mikla for your business.

Best AI Receptionist
for Mortgage Brokers

From a pre-approval request to a booked consultation.

Borrowers call and message at every hour. Mikla takes all of it.

A front office that knows how a file starts.

Common questions.

Mikla is built for every kind of local business.

We configure Mikla on your brokerage.

Full refund if Mikla doesn't pay for itself.

Answer every borrower. Book every consultation.

Best AI Receptionistfor Mortgage Brokers