Jump In: Reply to Any Lead Yourself, by Email or SMS
Your AI runs every lead conversation. Any time you want to reply yourself, by email or SMS, you can jump in and take over, and Mikla AI steps aside the moment you do.
Jump In: Reply to Any Lead Yourself, by Email or SMS
Your AI Sales Assistant runs every lead conversation, across email, text, and website chat. Now, any time you want to send something yourself, you can jump in and take over the thread, and the AI steps aside the moment you do.
TL;DR
- Mikla's new manual reply lets you jump into any conversation and send your own message, by email or by SMS, without leaving the thread.
- It is your call, on any lead, any time. The AI runs everything until you decide to step in.
- The moment you send, Mikla AI pauses on every channel (email, SMS, and website chat), so your message and the AI never overlap.
- Email replies come with full formatting and your signature. SMS replies get an emoji keyboard. Watch the walkthrough above.
You run everything through the AI, and jump in whenever you want
Mikla answers your leads around the clock, books tours, and follows up, so most conversations run start to finish without you touching them. But sometimes you want to send a message yourself. Maybe you want to add a personal line for a couple you have already met, share a detail only you know, or handle a long-time referral the way you always have.
Until now, doing that meant stepping outside Mikla. You would leave the portal, dig up the lead's email or phone number, write from your own inbox, and hope the AI did not send its own reply a minute later. Two messages, two voices, one confused lead.
Jumping in fixes that. You reply from right inside the conversation, and the AI knows to step back.
Take over any conversation with one tap
Every lead thread in your Conversations view has a "Takeover and jump in" button. Tap it and the conversation is yours. Mikla shows a clear banner: you are handling this, Mikla AI is paused.
Until you send your first message, the AI keeps answering as normal, so nothing sits waiting while you decide whether to step in. The whole thread lives on the lead inside Mikla's lead and pipeline management, so you jump in with the full history already in front of you.
Reply by email or SMS, in your own words
Pick the channel: reply by email or by text message. Email opens a full editor with bold, lists, links, your logo, and brand colors, and your signature is already loaded and editable, so what the lead receives looks exactly like the rest of your emails. SMS gives you a clean message box with an emoji keyboard.
Whatever channel the lead first used, you can answer there. Even a website-chat lead can be reached by email or text, using the contact details the chat widget captured. Your message lands in the thread under your name, not the AI's.
The AI goes quiet the moment you step in
This is what makes jumping in safe. The second you send, Mikla hands the whole conversation to you and pauses the AI across every channel that lead uses: email, SMS, and website chat. No double replies, and no automated message landing on top of your personal one.
If the lead texts back and you cannot see it, because SMS replies land on Mikla's number instead of your phone, Mikla emails you a heads-up with a link straight to the thread. The conversation stays yours until you decide to hand it back.
How it fits the rest of your pipeline
Manual reply lives inside the same conversation view Mikla already runs. Every message, the AI's and yours, sits on one lead in Mikla's lead and pipeline management, so the whole story stays in one place.
If a lead goes quiet after you reply, Mikla's follow-up automation can pick the thread back up and keep it warm. You get the coverage of full automation with a hand on the wheel whenever you want it.
How to jump in
- Open the conversation: Go to Conversations in your portal and open any lead.
- Take over: Tap "Takeover and jump in." Mikla keeps answering until you send, then pauses the AI on every channel.
- Pick your channel and write: Choose email or SMS, write in your own words, format the email or drop in an emoji, and send.
- Hand it back when you are ready: The thread stays yours, and your AI keeps running every other conversation.
Frequently asked questions
Can I reply to a lead by both email and text?
Yes. When you jump into a conversation, you pick the channel for each reply, email or SMS. You can send one message by email and the next by text, and you can reach a website-chat lead by email or text using the contact details the chat captured.
Does the AI keep replying after I take over?
No. The moment you send your first manual message, Mikla pauses the AI across every channel for that lead: email, SMS, and website chat. Before your first send, the AI keeps answering so the lead is never left waiting, and once you step in, your message and the AI never overlap.
Will my email reply look professional?
Yes. The email composer supports full formatting, bold, lists, links, images, and brand colors, and your signature is loaded and editable before you send. The lead receives a formatted email that matches the rest of your venue's messages, not a plain-text note.
Do I have to take over, or can I let the AI run everything?
You never have to. Mikla runs every conversation on its own by default. Jumping in is there for the moments you want to send something yourself, on any lead, any time, and the AI simply steps aside when you do.
Let the AI run it, and jump in whenever you want
Mikla is the AI Sales Assistant built for wedding venues. It answers every lead, books tours, and follows up on its own, and now you can step into any conversation and reply yourself, by email or text, the instant you want to.
Manual reply is live in your portal right now at vendors.mikla.ai. Watch the walkthrough above to see a takeover run start to finish. New to Mikla? Book a free demo and see it work on your own venue.
Never miss another lead with Mikla's 24/7 AI sales agent.
